DUTIES AND RESPONSIBILITIES

  • Maintain in-depth knowledge of the company’s products, services, and value proposition to effectively engage clients and prospects
  • Build, manage, and grow strong relationships with existing and prospective clients across key segments
  • Identify, develop, and pursue new business and partnership opportunities to drive revenue growth
  • Assess client needs, business challenges, and objectives, and recommend tailored solutions that create value
  • Deliver high-quality product and service consultations, guiding clients through informed decision-making
  • Develop upselling and cross-selling initiatives to maximise wallet share and long-term client value
  • Manage and resolve client issues and complaints promptly, ensuring a high level of customer satisfaction and retention
  • Proactively manage client portfolios, ensuring consistent engagement and service delivery
  • Design and execute client acquisition and retention strategies in collaboration with marketing and business development teams
  • Support the development and execution of marketing and growth initiatives to expand the customer base
  • Work with clients to strengthen their brand positioning and achieve their business objectives
  • Represent the company professionally and help maintain a strong, positive brand and market presence.

EDUCATIONAL & PROFESSIONAL QUALIFICATION

  • B.Sc. Business Administration, marketing, communication, or a related field.

EXPERIENCE

  • 3 – 5 years’ experience in relationship management/customer service

COMPETENCY REQUIREMENTS

  • Strong presentation skills
  • Excellent written and verbal communication skills
  • Highly organised and detail-oriented
  • Good conflict resolution and problem-solving skills
  • Leadership and team management skills
  • Proficient use of Microsoft Office