Relationship Manager

JOB DUTIES & RESPONSIBILITIES

• Maintaining a deep knowledge of company products and services.
• Building and maintaining strong relationships with prospective and existing clients.
• Researching and pursuing new business opportunities.
• Identifying clients’ needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and promptly.
• Prospecting for new clients
• Ensuring client satisfaction
• Developing and implementing marketing strategies to grow the customer base.
• Build long-term relationships with clients and customers.
• Create strategies and work with clients to boost their brand.
• Help promote and maintain a positive company image

EDUCATIONAL & PROFESSIONAL QUALIFICATION

• Sc. Business Administration, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.

EXPERIENCE (examples/ guidelines as stated below)

• 5 – 7 years experience in Relationship Management/Customer Service

COMPETENCIES REQUIREMENTS (examples/ guidelines as stated below)

• Strong presentation skills
• Excellent written and verbal communication skills
• Highly organized and detail-oriented.
• Good conflict-resolution and problem-solving skills.
• Leadership and team management skills.
• Proficient use of Microsoft Office