JOB DUTIES & RESPONSIBILITIES
- Maintaining a deep knowledge of company products and services.
- Building and maintaining strong relationships with prospective and existing clients.
- Researching and pursuing new business opportunities.
- Identifying clients’ needs and requirements and proposing suitable solutions.
- Providing clients with comprehensive product/service consultations and guiding their decision-making process.
- Upselling and cross-selling products/services to clients.
- Resolving complaints and issues efficiently and promptly.
- Prospecting for new clients
- Ensuring client satisfaction
- Developing and implementing marketing strategies to grow the customer base.
- Build long-term relationships with clients and customers.
- Create strategies and work with clients to boost their brand.
- Help promote and maintain a positive company image
EDUCATIONAL & PROFESSIONAL QUALIFICATION
- Sc. Business Administration, marketing, communication, or a similar field.
- Experience as a relationship manager, in customer service, or a similar role.
EXPERIENCE (examples/ guidelines as stated below)
- 5 – 7 years experience in Relationship Management/Customer Service
COMPETENCIES REQUIREMENTS (examples/ guidelines as stated below)
- Strong presentation skills
- Excellent written and verbal communication skills
- Highly organized and detail-oriented.
- Good conflict-resolution and problem-solving skills.
- Leadership and team management skills.
- Proficient use of Microsoft Office
Job Category: Hybrid
Job Type: Full Time
Job Location: Ikoyi
